Frequently asked questions
Through the Report Us platform, citizens can send reports on the map to improve the quality of the services offered by the Administration and to improve the livability of the Metropolitan City.
By REPORT we mean a warning able to allow us to identify and remove states of risk or dangerous situations, or aimed at reporting inefficiencies, disruptions in the services supply that we will try to fix as soon as possible.
To report emergencies, natural disasters, accidents, injuries, facts that may represent crimes and other similar situations, which require an immediate and coordinated action of various rescue forces, you are invited to call #112.
The citizen, through the reports expresses his or her degree of satisfaction and liking or vice versa one's own dissatisfaction and one's criticisms, this makes it possible to conform, where possible or necessary, the service rendered to the needs of the user, intervening directly on the critical aspects indicated, transforming the 'inefficiencies' into recovery possibilities, correcting and improving the processes.
No, the system is set up to convey all reports privately and Citta’ Metropolitana and the Municipalities reserve the right to publicize them.
In order to carry out the reporting activity and use the platform, it is necessary to authenticate through SPID (public digital identity system) or CIE (Carta di Identità Elettronica) or in Alternatively, you can enter a report indicating your data and references without authentication, but in the latter case it will not be possible to monitor your reports. We therefore suggest that you use the platform with authentication to be able to check the progress of your reports.
Yes, you can use the application with a simplified interface dedicated to smartphones or tablets.
By accessing with the REPORT button, the reporting procedure is activated and you are allowed to georeference the location of the object of report or complaint, by moving the cursor on the map and clicking on the point of interest: the red pointer will be positioned at the specified point. Clicking the 'Report outage' button activates the reporting procedure which allows you to geo-reference the location of the report; i.e. using the 'use your location' function below the map, you can indicate the street using the move the cursor on the map by clicking on the point of interest: the blue pointer will position itself in the indicated point (which must necessarily be within the municipal territory).Alternatively, it is possible to type in the address of interest and select it from the proposed values .
All fields must be filled in and as much detail as possible must be provided. After indicating the location it is very important to select the REPORTING CATEGORY in a manner consistent with the description of the OBJECT. If the CATEGORY is correct, the report will be forwarded to the competent office identified by the Municipality or by Citta’ Metropolitana. Otherwise the report may not be successful or the response time could be lengthened.
Uploading photographs is strongly recommended, especially in case of visually perceptible issues. For each report you can upload photographs, with a file size limit of 2 mega (please pay attention to any settings of your mobile phone). Uploading photographs is strongly recommended, especially in the case of visually evident problems.
The competent office will take charge of the reports within the following 10 working days.
The competent offices will reply to the request within 30 days on average, even in case of a courtesy and / or interlocutory reply. The non-conclusive interlocutory reply may concern reports referring to complex situations and / or whose conclusion requires more time than usual.
The report is closed when the competent body issues the final response through the system. Any actions that might be necessary for the reported issue by the users may be included in the institutional programs in accordance with the procedures and times decided by the institution itself, taking into account the priorities and the technical and economic resources available.
It is not possible to submit an anonymous report. The Administrations need to have a personal detail of the whistleblower, in order to verify their voluntary and transparent participation in the administrative activity.
The report is not public. When accessing and registering the system, the user must confirm the reading and acceptance of the Privacy Policy.
To delete your profile from the list of users, simply send an e-mail (see contacts). You will be able to register yourself again any time.